Refund and Cancellation Policy

Company Name: Crystal travel and tours
Contact Information: +91 9946254613 , +91 9633185772

At CrystalFly, we strive to provide reliable travel-related services including visa assistance, flight bookings, hotel reservations, holiday packages, travel insurance, and other travel support services. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed.

1. General Policy

All bookings, reservations, and travel services made through CrystalFly are subject to availability and the rules of the respective airlines, hotels, embassies, consulates, transport providers, and third-party service providers.

Refunds and cancellations are processed according to the policies of the respective service providers along with applicable service charges of CrystalFly.

2. Cancellation by Customer

Customers may request cancellation of a booking or service by contacting us through our official support channels.

Cancellation requests must include:

  • Booking ID / Invoice Number
  • Customer Name
  • Contact Details
  • Reason for Cancellation

 Cancellation requests are considered only after confirmation from our support team.

3. Non refundable situations

Refunds shall not be provided in the following situations:

  • Incorrect information/documents submitted by the customer
  • Failure to attend appointments, interviews, or travel schedules
  • Visa rejection by authorities
  • No-show cases
  • Delay caused by third-party providers, government authorities, airlines, or embassies
  • Force majeure events including natural disasters, strikes, pandemics, political unrest, or travel restrictions

4. Processing Time

If a refund is approved:

  • Refunds will be processed to the original payment method used during booking.
  • Processing time may take 7–14 business days depending on banks, payment gateways, airlines, or service providers

.

5. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on our website and take effect immediately upon posting.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 bookings@crystalfly.in
📞 +91 9946254613 , +91 9633185772

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